Technical Support

Welcome to 8e6's Technical Support center

Here you'll find the resources and information you need to help you optimize your 8e6 product. Responsive, professional technical support is an integral part of the end-to-end solutions provided by 8e6. Our technical support staff is continually updating this knowledge database in order to provide the latest product information to our customers.

Product Documentation View product guides, white papers, success stories, discontinued products and other documentation to help you get the most out of your 8e6 products.

Updates/Patches Download the newest product updates and patches in order to keep your 8e6 Internet filtering and reporting solutions current.

Contact Support Contact our knowledgeable staff with any questions, concerns, suggestions, or to request a free product evaluation.

FAQs Frequently asked questions about Product Activation, denied access, downloads, upgrades and patches and more!

Submit a Site If you are accessing a site you think should be blocked, please let our Content Control Library Verifiers know about it. This helps 8e6 better update our Database, which helps clients in their filtering and reporting needs.

Product EOL To ensure that our development resources are delivering the most innovative and cost-effective products to our customers, 8e6 may periodically elect to discontinue specific products. Listed here are notices stating that a product has entered the EOL process and how long the process will continue until the product is no longer supported by 8e6.